For the love of God, someone please stage an intervention before in-store shootings become a part of a Barista’s daily reality:

To help her understand how work can be done more efficiently, Kim Landreth, a member of the lean team, brought a Mr. Potato Head to Ms. Jordan’s store and sprinkled the ears, nose, [...]]]>

For the love of God, someone please stage an intervention before in-store shootings become a part of a Barista’s daily reality:

To help her understand how work can be done more efficiently, Kim Landreth, a member of the lean team, brought a Mr. Potato Head to Ms. Jordan’s store and sprinkled the ears, nose, lips and other accessories across several tables.

Using a stop watch, Ms. Landreth timed how long it took Ms. Jordan to assemble the toy and place it in its box. It took more than a minute. Ms. Landreth asked her to think about how she could complete the task faster.

This is beginning of the end of the Starbucks brand. RIP.

via Latest Starbucks Buzzword: ‘Lean’ Japanese Techniques – WSJ.com.